Guide contents
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Documents to Bring
Prepare the following so your visit goes smoothly.
Special Preparation for Tests or Procedures
Questions for Your Doctor
Write down your questions before your visit. Some examples:
If the Patient Needs a Companion
For example elderly patients or patients who have had surgery. Prepare:
Transportation and Additional Tips
On the Day of Your Visit
Follow this guide so your visit to Heartology goes smoothly.
Check Your Documents and Belongings
Bring your KTP, insurance card, and referral letter as listed above. Also bring a small bottle of water and a healthy snack if you need to fast for a test, as well as a notebook or phone to write down your doctor's instructions.
Wear the Right Clothes
Wear a short-sleeved or loose top to make blood pressure checks or injections easier. Avoid metal jewelry if you will be having an MRI or CT scan.
Check Your Physical Condition
Take your temperature if you feel unwell. If your temperature is 38°C or higher, contact us before you leave.
Arrive at Heartology
Arrive 15 to 30 minutes early for administrative registration. Patient parking is available in the basement or in the dedicated parking area near the vehicle exit. Wheelchairs can be requested at the security post. If available, use the Heartology app for quick check-in.
Complete Your Registration
Hand your documents to the front desk staff. If you are not using insurance, have a payment method ready (cash, debit card, or credit card) for additional costs. While waiting for the doctor, you can prepare additional questions. Free Wi-Fi is available in the waiting area.
During Your Consultation with the Doctor
Describe your symptoms in order: when they started, how often they occur, and whether they are getting worse. Ask the questions you have written down, and ask for another explanation if there are medical terms you do not understand.
Go Home Safely
If you have had sedation or anesthesia, you must not drive yourself. The Heartology team can call a taxi for you if needed.
Preparing for a Virtual Consultation (Telemedicine)
Prepare the following so your online appointment goes smoothly.
On the Day of Your Virtual Consultation
Prepare Your Device
Make sure your device is charged or connected to a charger.
Join 5 to 10 Minutes Before Your Scheduled Time
Click the consultation link sent by email or WhatsApp, then check your camera and microphone before joining.
During the Consultation
Describe your symptoms clearly using the notes you have prepared. Ask about important matters, for example changes to your medications and follow-up care. Ask for a recording or a summary of the consultation if needed.
After the Consultation
Check your email or WhatsApp for a digital prescription (if one is given), instructions for further tests (if needed), and the schedule of your next follow-up visit. Your medical records can be viewed through the patient portal.
Canceling or Rescheduling an Appointment
Cancellations or schedule changes made at least 24 hours before your appointment time are free of charge.
Contact Us
By phone or WhatsApp, during operating hours. [KONFIRMASI: jam, lihat catatan]
Provide Your Appointment Details
The patient's name, the booking number, and the appointment you want to cancel or change.
Receive Confirmation
Confirmation of the cancellation is sent by WhatsApp or email within 24 hours.
Set Up a New Appointment
A new appointment can be arranged right when you cancel, or through the appointment form on the website.
- Phone
- 1500 258
- Send a WhatsApp message
- Service hours
- Emergency Room: Every day, 24 hours
- Outpatient Clinic: Monday to Saturday, 08:00 to 21:00
- Medical Check-Up: Monday to Saturday, 08:00 to 21:00
Heart Emergency Instructions
Go to the Heartology Emergency Room (ER) immediately or contact the Heartology Heart Attack Center if you or a family member experiences any of the following symptoms.
First Aid When Symptoms Appear
Stop All Activity
Sit or lie down immediately.
Call for Help
Call the Heartology Heart Attack Center using the emergency number button above.
Do Not Drive Yourself
Ask a family member or neighbor to take you, or call an ambulance.
Do Not Delay Going to the Hospital
Do not wait in the belief that the symptoms will go away on their own, and do not drink coffee or smoke to calm yourself down.
Heartology Emergency Services
The Heartology ER is open 24 hours, with a team of doctors on standby and ambulances equipped with portable ECG. Location landmark: near Lapangan Blok S.
- Patients with emergency symptoms are treated immediately, without waiting in line.
- Family members only need to bring the patient's KTP or insurance card. Administrative matters can be completed later.
Heartology Ambulance
- Contact the Heartology Heart Attack Center to call an ambulance. This service is free within a 10 km radius.
- The ambulances are equipped with oxygen, emergency medications, and resuscitation equipment.
After Your Condition Is Stable
You will be referred to a specialized clinic at Heartology for follow-up care.
- Address
- Jl. Birah III No. 4, Kebayoran Baru, Jakarta Selatan, DKI Jakarta, 12180
Frequently Asked Questions
What if I am late joining my virtual consultation?
Our team will wait for up to 10 minutes. If you are later than that, you will need to reschedule.
What if my connection drops during a virtual consultation?
Contact us via WhatsApp right away so we can direct you back to the consultation session.
Can a virtual consultation be used in an emergency?
No. Virtual consultations are not for emergency conditions, for example chest pain or severe shortness of breath. Go to the ER immediately or call the emergency number.
Next steps
Ready for Your Visit?
Book an appointment with our doctors, or ask us first via WhatsApp about anything that is still unclear.