Privacy Policy

This Privacy Policy covers an explanation of how the information of Website users (“Users”) is collected, used, and kept confidential by PT Jakarta Pakar Kardia and/or its subsidiaries (“We”), while respecting the Rights of Users in using Our site, heartology.id (“Website”).

1. The Website and the hospitals (including the Doctors therein) that are part of Heartology Cardiovascular Hospital (“Hospital”) are managed by Us.
2. This Privacy Policy governs the use and protection of the information provided by Users when using the Services on the Website.
3. By using the Website, Users are deemed to have read this Privacy Policy and to have agreed to the mechanism for the collection, storage, and use of Users' Personal Data as set out in this Privacy Policy.
4. If We ask Users to provide information when using the Website, that information will only be used in accordance with this Privacy Policy.
5. We reserve the right to change, delete, and apply new provisions of this Privacy Policy at any time. Users are expected to check this page periodically to be aware of such changes. By using the Website services after such changes have been made, Users are deemed to have known of and agreed to the changes to the provisions of this Privacy Policy.

1. Users will register to obtain the Appointment Service and/or Health Checkup Service on the Website.
2. To register for the Appointment Service and/or Health Checkup Service on the Website, Users must provide the information We require as set out in Item C below.

1. We collect the information provided by Users when Users create, send electronic mail / e-mail to Us, or place information or other content on the Website.
2. The Personal Data information that Users must fill in when registering for the Appointment Service and/or Health Checkup Service on the Website is as follows:
   1. Appointment Service
      1. For another person, or for oneself with a previous Appointment Service registration:
         • Full name as stated on the national identity card (KTP)
         • Date of birth
         • Email
         • Mobile phone number
      2. For oneself without a previous Appointment Service registration:
         • Type of identity card (KTP, KITAS, KITAP, Passport)
         • Identity card number
         • Photo of identity card
         • Full name as stated on the KTP
         • Gender
         • Date of birth
         • Email
         • Mobile phone number
   2. Health Checkup Service Pre-registration
      • Type of identity card (KTP, KITAS, KITAP, Passport)
      • Identity card number
      • Photo of identity card
      • Full name as stated on the KTP
      • Gender
      • Nationality
      • Marital status
      • Religion
      • Place of birth
      • Date of birth
      • Email
      • Mobile phone number
      • Address information (Address, Regency/city, district, and urban village)
      • Relative's name
      • Relative's mobile phone number
   3. Health Checkup Service Registration
      • Full name as stated on the KTP
      • Gender
      • Date of birth
      • Email
      • Mobile phone number
   4. Health Checkup Service Account Data
      • Full Name
      • Date of Birth
      • Email
   5. Pre-Health Checkup
      1. Medical History Form
         • Treatment History
         • Past Medical History
         • Vaccination History
         • Family Medical History
         • Smoking History
         • Exercise History
         • Alcohol Consumption History
         • For Women Only: Reproductive Health History
      2. Occupational Hazards Form
         • Potential Workplace Hazards
         • Physical Factors
         • Chemical Factors
         • Ergonomic Factors
         • Biological Factors
         • Psychosocial Factors
3. We also reserve the right to collect information when Users use the Website, including but not limited to: the referring Website address and Users' activity on the Website. Users can enable or disable location recognition services when using the Website.
4. We reserve the right to verify directly with Users the personal information that Users have submitted through the Website.
5. By using the Website, Users warrant that the information Users provide is accurate and true.
6. If the information provided by Users turns out to be untrue, We are not responsible for any consequences that may arise in connection with the provision and use of such untrue information.

In using the Appointment Service and Health Checkup Service on the Website, Users understand that We are merely the provider of these Service features, which are intended to give Users comfort and convenience in completing Registration; therefore, every use of these Services carried out by a User with a Doctor is an action between the User and the Doctor and is clearly beyond Our control, so that if, at a later date, legal issues arise concerning the content and/or statements of an action between the User and the Doctor, they shall be entirely the responsibility of the User and/or the Doctor, and the User further releases Us from all existing claims, charges, and legal consequences.

The Website will collect information about usage, such as the number of visits and visitor activity. This data is collected for the purpose of improving Users' comfort and Our services.

1. We use Users' information to:
   1. Provide information to Users as requested by Users in connection with Our services in each feature on the Website
   2. Use and disclose Users' health information as required for the operation of the Website. We may use and circulate this information for the purpose of reviewing and improving the quality of the Services and health care We provide, or the competence and qualifications of the Doctors and/or professional staff of the Website.
   3. Provide information/send e-mails and/or SMS containing promotions periodically to Users when there are offers and/or promotions for new products, special offers, or other information that We believe Users need.
   4. Inform Users of any changes to the Website, Our Services, and products.
   5. Use Users' information to contact Users and remind them of Doctor scheduling made through the Website.
   6. Use and disclose Users' information if required for medical review, legal services, and audits, including fraud and abuse detection and compliance programs, as well as business planning and management.
   7. For Our internal records or documentation stored on Our servers, both inside and outside the territory of Indonesia.
   8. We will use the collected data for statistical data processing, the results of which will be used for medical and commercial review. This statistical data processing will for the most part not disclose Personal Data, but the possibility of Personal Data being disclosed when tracing the results of such statistical processing cannot be ruled out. By using the Website, Users are deemed to have understood and agreed to the use of such data.
2. We guarantee that the data and information provided by Users are confidential and will not be disseminated. To prevent unauthorized access, We take reasonable measures in physical and electronic security and managerial procedures to protect Users' information.
3. Users' health information will only be used in connection with the Website services along with the Doctors' medical review, and We will only collect the information needed to carry out the Website services.
4. We retain Users' personal information for as long as that information relates to the purposes required for Our services to Users. Users' personal information is, of course, considered confidential and will not be disseminated unless required by applicable laws and regulations.
5. By using the Website, Users are deemed to have agreed to allow certain third parties to use Users' data to provide Users with information about the goods and services Users need. These third parties include but are not limited to:
   1. Users' insurers, which will require proof of the services provided and/or a medical report before payment is made to the Website; or if they require it for service authorization or a referral.
   2. Third-party service providers that have provided services to Users or Users' Doctors (for example x-ray services or laboratory testing services) to obtain test results or for billing purposes.
   3. Our business partners, such as billing services or those who perform administrative services for Us. We have cooperation agreements with each business partner, and service providers are required to protect the confidentiality and security of the information passed on to them.

For Android and iOS devices, the Website will require permission/access rights for:

1. Internet & Network State Access: The Website requires an internet connection, so the Website monitors Users' internet & network conditions in order to provide notifications if a lost connection occurs at any time, causing the Website to be unable to run (optimally).
2. Camera Access
   1. The Website requires Users to include photos in several parts of the Website; Users can use the Camera as one of the means to take pictures.
   2. Granting access to the Camera on the device enables Users to take pictures when choosing a User profile photo and an identity card photo, and to scan QR Codes
3. Photo, Gallery, and Files Access
   1. The Website requires Users to include images and/or documents in several parts of the Website; Users can look in the gallery and/or file browser to find the related photos, images, or files needed.
   2. The Website requires Users to be able to save data generated by the Website or by third-party applications integrated with the Website.
   3. Granting access to photos, gallery, and files enables Users to choose a profile photo and/or choose supporting documents needed for Teleconsultation and/or registration for health services at the Hospital.
   4. Granting access to photos, gallery, and files on the Device will also grant “READ_EXTERNAL_STORAGE” & “WRITE_EXTERNAL_STORAGE” access on Users' devices so that the Website can process photos, images, and documents (read & write or create file) taken from Users' devices, using the external storage directory temporarily (the processed files will disappear by themselves).
4. Location Access
   1. Users can view the permissions used by the Website and disable them at any time through the menu
   2. The Website requires data about Users' location, either continuously in the case of Touchless checkin, or situationally when Users open the Website in the case of Our Hospital, to display Hospitals around Users, and in the case of Teleconsultation, to determine Users' current location.

If any access is not granted by Users, the Website may not be able to operate or function optimally.

1. For Users' reference, the Website contains links to other applications listed by Users. However, when Users use those links, Users are not responsible for protecting the privacy of any information Users provide when visiting those applications. Users are also not responsible for the content of those applications, including any impact arising from accessing those applications. Users must study and carefully read the personal information handling policies that apply in those applications; therefore, if legal issues arise in the future as a result of accessing those applications, they shall be entirely the responsibility of Users, and Users release Users from all existing claims, charges, and legal consequences.
2. For payment transaction purposes, Users will be connected to an application managed by Our Payment Gateway provider. Users shall always make reasonable efforts to protect the information Users provide for such payment transactions.

This Privacy Policy is governed by the laws of the Republic of Indonesia, and Users are required to comply with all regulations applicable in Indonesia.

1. We always make reasonable efforts to keep the information Users provide to Us secure and unusable by irresponsible parties. However, Users acknowledge and agree that internet transmission or access does not always create a secure and private Website, and therefore any message or information that Users send or use on the Website may be intercepted or taken by irresponsible third parties.
2. We will store Users' personal data on Our database servers, both in Indonesia and abroad, to provide reasonable protection, based on Our assessment, against the misuse or loss of Users' Personal Data.

If Users have questions about this privacy policy, Our regulations, Users' rights, and Users' relationship with the Website, please send an e-mail to info@heartology.id.