Patient Rights
- To obtain information about the rules and regulations in effect at the Hospital.
- To obtain information about patient rights and responsibilities.
- To receive humane, fair, and honest services without discrimination.
- To receive quality health services in accordance with professional standards and standard operating procedures.
- To receive effective and efficient services so that the patient is protected from physical and material loss.
- To file a complaint about the quality of the services received.
- To choose a doctor and class of care according to their wishes and the regulations in effect at the Hospital.
- To request a consultation about their illness from another doctor who holds a Practice License (SIP), either within or outside the Hospital.
- To have privacy and confidentiality regarding their illness, including their medical data.
- To receive information covering the diagnosis and the method of the medical procedure, the purpose of the medical procedure, alternative procedures, the risks and complications that may occur, and the prognosis of the procedure performed, as well as the estimated cost of treatment.
- To give consent to or refuse a procedure to be performed by healthcare workers for their illness.
- To be accompanied by their family when in critical condition.
- To practice their worship according to their religion or belief, as long as this does not disturb other patients.
- To obtain security and safety for themselves while receiving care at the Hospital.
- To submit proposals, suggestions, and improvements regarding the Hospital’s treatment of them.
- To refuse spiritual guidance services that are not in accordance with their religion and belief.
- To sue and/or bring legal claims against the Hospital if the Hospital is suspected of providing services that are not appropriate.
- To complain about Hospital services that do not meet service standards through print and electronic media, in accordance with the provisions of laws and regulations.
Patient Responsibilities
- To comply with the regulations in effect at the Hospital.
- To use Hospital facilities responsibly.
- To respect the rights of other patients and visitors, as well as the rights of healthcare workers and other staff working at the Hospital.
- To provide honest, complete, and accurate information about their health problems, to the best of their ability and knowledge.
- To provide information about their financial capability and the health coverage they have.
- To comply with the treatment plan recommended by healthcare workers at the Hospital and agreed to by the patient concerned after receiving an explanation in accordance with the provisions of laws and regulations.
- To accept all consequences of their personal decision to refuse the treatment plan recommended by healthcare workers and/or not to follow the instructions given by healthcare workers for the healing of their illness or health problem.
- To pay for the services received.
Next steps
Have Feedback About Our Care?
Understanding patient rights and responsibilities is an important part of collaborative, safety-oriented care. Below are your rights and responsibilities as a patient at Heartology Cardiovascular Hospital.